Returns
Changed your mind? You can return any watch within 30 days of delivery for a full refund. It needs to be unworn and in its original packaging.
To start a return, message us through our contact page with your order number. We'll reply with the return address and instructions. Please don't post anything back before you hear from us, as parcels sent to the wrong address can't be processed.
Return postage is paid by you, unless the watch is faulty or we sent the wrong item. We recommend a tracked service, because we can't refund a return that's lost on its way back to us.
Refunds
Once your return arrives and we've checked it, we'll email you and refund your original payment method within 14 days. Your bank may take a few more days to show it. If you return your whole order, we'll also refund the original delivery charge.
Faulty, damaged or wrong items
If your watch arrives damaged or faulty, or it isn't what you ordered, message us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, including delivery. This doesn't affect your statutory rights under the Consumer Rights Act 2015.
12-month warranty
Every watch is covered for 12 months from delivery against faults in materials and workmanship. If it stops keeping time, we'll repair or replace it. The warranty doesn't cover accidental damage, water damage, scratches from everyday wear, or a battery that has run down through normal use.
Exchanges
Want a different shape or dial colour? Return the original under this policy and place a new order.
Cancellations
To cancel an order before it ships, message us as soon as possible. Once it has shipped, you can still return it under this policy.